Sectran Security, Inc.

Positive user experience is the key to drawing customers to your ATMs. Instructions on the interface should be simple and easy to understand for everybody. It should be stocked with cash in different denominations and allow the customer to choose. Any downtime should be off-peak hours. If an ATM cash management process is in place, it should be followed diligently. Forecasting customer expectations Often banks outsource the upkeep of their ATMs to a third party, which ensures a professional first level of maintenance and ATM cash management services for maximum uptime. Issues related to repair and ATMs’ software can also be outsourced to a third party for second-level maintenance. For accurate demand forecasting both these parties share reporting and analytics with the bank. This data is also useful for setting cash replenishment schedules across the country and abroad. Customers perform a variety of available transactions at ATMs and visit branches rarely. With the advent of...

Retailers like to make sales, and the less they have to do anything else, the happier they are. But, this is just a dream for a lot of sales professionals. After making many sales, they want to ensure the money collected from customers is safe, and their commission will be on time. In today’s world, where all retailers are supposed to be customer-centric and not profit-making hubs, there is a lot to do besides making sales. After all, you want to repeat customers and word-of-mouth advocacy. The problem is that though the sales professionals might be making lots of sales or have record-breaking lead conversions, , the money generated somehow creates added responsibility – is it safe? So, if you can put that one worry aside, you could focus a lot better on making sales and turning cold leads into warm leads. You are confused about whether you should ask the owner of the store to hire armored car cash transportation for California stores or continue going personally to the bank. Can t...

Armored cars are an essential part of cash management for the banking industry. How else will they transport bundles of notes from the bank to a safety vault? Not only currency notes, but there are also other valuables too, like jewelry and art that are transported by these reliable service providers. More and more banks in California are reducing the stress of keeping their armored car fleet and are outsourcing this critical task to seasoned professionals. Why use armored car services? Armored cars transport large quantities of cash from banks to their vaults for safekeeping. Alternately, an armored car service in California can carry cash from their vault to a bank for specific upcoming transactions. That ensures the bank’s branch does not have an excess of money in its trunk on any given day. As banks are not always aware of how many transactions and what volume of cash will be deposited on any particular day, armored car services need to be flexible. Usually, armored car se...

Today’s banks are using customer-facing portals to enhance customer experience and avoid churn. ATMs are one such portal that assists customers withdrawing money and other useful transactions without visiting a branch or logging in to an online user interface via their connected devices. Avoiding customer churn Customers expect consistent service around the clock; they have very little patience for errors or downtime. To maintain a competitive advantage, banks must ensure their ATMs and self-service kiosks run smoothly. Any glitch in these services will result in customers raising complaints at branches and call centers, thereby increasing the need for banks to have additional personnel to understand customers’ issues and queries. For a typical example, service providers for first-line maintenance in California, follow strict procedures to ensure proper preventative maintenance and repair maintenance. With effective preventative maintenance, ATMs run smoothly and rarely req...

As the future becomes more and more uncertain, banks are streamlining their businesses to make better investments and generate higher profits. As a result, they are outsourcing other time-consuming tasks like cash management to third party vendors. Keeping constant track of money in their vaults and ensuring its safety requires dedicated resources and security personnel. Also, cash needs to be continually available for customers across ATMs. To prevent these tasks from bogging them down, third parties that offer specialized services to transport and store large volumes of cash are being considered. Corporates are facing similar issues, and as being customer-centric becomes increasingly necessary, they are focusing their attention on creating products based on customer needs. To design better products, they need to understand new trends and forecast the future of markets. All this means an increase in bandwidth, which is not possible while attending to non-core tasks. They are rel...

Banks have understood the importance of being customer-centric for a long time. With the introduction of new digital banking solutions, they are taking matching customer needs to a new level. After providing IVR on phone banking, they have now made their unmanned branches to every relevant corner of the city as self-service teller machines. Customer expectations are always evolving, and keeping track of them is imperative. To stay ahead of their competitors, banks are introducing products and services which are customer-centric rather than means to make money quickly. This strategy has good dividends as customers stay loyal and advocate the professionalism of their banks to others. There are other benefits too, fewer people are required for customer service, and the usage of paper has reduced substantially. Bankers now look for people who can be effective at marketing and sales. Ensuring optimal user experience 24/7 The secret ingredient for success seems to be enhancing custom...

Using services of reliable companies offering  vault cash management  and armored truck security makes sense as it delivers a handsome ROI. Firstly, coordination and scheduling between the two are easily kept in-sync. Secondly, there can be a single point of contact for both these services. Why Outsource Vault Cash Management? Bankers are good at making their customers money and protecting their investments. Taking their focus away from the core tasks will confuse and inevitably lead to a dip in performance. Expecting a bank manager to overlook the security of the vault and the transit of large volumes of cash will have negative consequences. Entrusting a third party with vault cash management and transport of assets will ensure bankers continue doing what they are good at – making people money. Leave the part about maintaining a specific volume of cash in the bank’s vault and transporting the rest to a safe location to thorough professionals. This will significantly l...